The short version
Shipping is free on every order, anywhere in the United States. You approve your finished proof before you pay, so there is no waiting to see the design – the wait is only for the making. From payment to your door is typically 8–12 business days.
Before anything ships: your proof
Unlike most custom products, there is no proof-approval delay after you order. You see the complete piece – the writing, your photo, the full design – and approve it before checkout. Once you have paid, a person here gives your order a final review and releases it to production.
Production: 5–7 business days
Each piece is made to order by our professional print partner: your tribute is printed on archival paper and, for framed orders, set in its frame and packaged for the wall. Please allow 5–7 business days for production after your order is confirmed.
Transit: 3–5 business days
Once your piece passes quality check, it ships via standard carrier, carefully packaged to arrive in perfect condition. Transit typically takes 3–5 business days. You will receive an email with tracking as soon as it is on its way, and you can follow your order any time from the status link in your emails.
All together: about 8–12 business days from payment to delivery. If you are ordering as a sympathy gift, that timing tends to work in your favor – it arrives after the first wave of cards and flowers has passed, when it means the most.
Where we ship
We currently ship to addresses in the United States only. Checkout will only accept a US shipping address. If you are outside the US and hoping to order, write to us at [email protected] – we cannot promise anything yet, but we would like to know you are out there.
Gift orders
Sending the piece directly to someone else? Enter their address at checkout and it ships straight to their door, ready to hang, with your gift note printed on a card inside the box.
Digital keepsakes
Digital keepsakes involve no shipping at all. After your order is confirmed and reviewed, your high-resolution file is delivered to your email as a download link.
If something goes wrong in transit
If your piece arrives damaged, or tracking stalls and it never arrives, we take care of it – free replacement or a full refund, your choice. The details are in our Refund Policy; the short version is that shipping problems are our responsibility, not yours.
Questions
[email protected] – we usually reply within one business day.
HD Productions LLC dba Known Truly, Missouri, United States.